British Gas

British Gas launched a new billing system last year, complaints about the company’s service have more than doubled, according to the independent electricity and gas energy watchdog. Dissatisfied customers have flooded Energy watch with tens of thousands of complains about disputed bills, call centre delays and poor customer service standards. Speaking about the massive rise in complaints, the energy watchdog’s director of campaigns Adam Scorer said of the supplier “Their service has gone from bad to worse. Their inability to deal with customers’ problems is inexcusable.” Complaints reached 21,427 between October 2006 and March of this year, compared with 8,012 in the same period just a year earlier.

British Gas
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